Participants are given a detailed manual which encourages participants to be self-reflective throughout the course.
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Demonstration of Conflict Resolution Skills
The coaches working with participants demonstrate foundational mediation and negotiation skills which allow participants to interact and ask questions.
Another tool used by the facilitators is the use of recorded video presentations showing live mediations. This assists participants in applying mediation skills as well as engages them in understanding and the critique of effective approaches to use in reaching a settlement.